Policies and Guest Information
Senecayuga Vacation Rentals a division of Senecayuga Properties LLC is pleased to assist you with your vacation plans. Representing privately owned cottages and homes on or near Seneca and Cayuga Lakes, these vacation properties are perfect get-aways. Each cottage or home is privately owned and reflects the individuality of its owner. Senecayuga makes every effort to provide accurate descriptions, amenities and rates on our web site. Please note that owners may make changes to the rates, furnishings and inclusions and we cannot be held responsible for these changes.
The vacation homes we represent are well maintained and clean. Each is different with its own personality and just like home, occasionally there may be unexpected problems. Contact phone numbers are posted in each home. Every effort will be made to resolve the unexpected.
The Rental Season
Vacation rentals begin the first of May and extend through the end of October.
Availability Schedule
Rental cottages and homes are available with a seven (7) night minimum stay, however in certain circumstances this may be waived depending on demand.
Reservation Payments
Half of the gross rental amount plus fees are due when the reservation is booked, with the balance due 60 days prior to arrival. Reservations accepted within 60 days of arrival must be fully paid upon acceptance of the reservation. The rental lease agreement must accompany the payment.
Reservation Fees
Payments may be made by check, MC/VISA, or money order. Checks and money orders are not accepted within 30 days of arrival. A $25.00 handling charge will be assessed for all returned checks.
There is no sales tax on the gross rental amount.
The following fees are applicable to your reservation:
- Non-refundable Property Service Fee ranging from $110 to $275 depending on the size of the property, plus 8.25% sales tax.
- Non-refundable Reservation Fee 9% of the rental rate. Waived for 2009.
- Optional Fees
- Linens: If linens are not provided by the property owner you may choose to bring your own or rent ours. $20.00 per person.
- Pets: $50.00 per pet if property is identified as pet friendly.
Damage/security deposits in the full amount of the vacation rental fee are required for rentals arranged by check or money order. Only checks and money orders drawn on a U.S. bank will be accepted. All damage/security deposits will be returned with 15 days of vacating the rental property, less any unpaid fees and damages.
Guests paying by credit card authorize Senecayuga Vacation Rentals (Senecayuga Properties LLC) to charge their credit card for any damages incurred during the rental and fees as described in the rental agreement.
Linen Rentals
Please tell us in advance if you will be bringing your own linens or renting ours. Check the property info page of your rental choice for applicable fees. Check to see if your choice of rentals includes linens provided by the owner.
Cleaning
The vacation home is cleaned and inspected prior to your arrival and after your departure. The fee depends on the size of the vacation home and ranges from $115 to $275. Guests are responsible for damages to the home. A check off list is provided in the home and we suggest you review the list upon arrival. If there is any discrepancy between the way you find the vacation home and the check-off list, please immediately notify your guest services contact.
Pets
Pet friendly vacation homes will be noted in the property description information. Pets are limited to two domestic pets unless otherwise noted. There is a non-refundable pet fee that will appear on your rental agreement. Please let us know in advance if you will be bringing a pet. Pets are forbidden in non-pet homes and the policy will be strictly enforced. Violators will be asked to vacate the property immediately without refund. There will be an additional $200 service charge. Guests bringing pets are required to complete the pet rental section of the rental agreement.
Occupancy Limits
Each vacation home has a MAXIMUM number of occupants allowed. The maximum number of occupants allowed is noted in the property description. Children under 2 are not included in the count. Large parties and gatherings are not permitted. Campers, tents and motor homes are not permitted. If you exceed the stated occupancy limitations at any time during the stay, you will be asked to vacate immediately with no refund of rental and fees. Occupancy can be defined as the total number of people to occupy the rental property at any one time as stated in the property rate description and rental agreement.
What to Bring
The unit will include dishes, pots & pans, cooking utensils, cutlery, cups, glasses, coffee maker, mixing bowls, mattress pads, blankets / comforters.
Depending on your cooking needs you may want to bring a blender, large roasting pan or other specialty items.
Plan to bring or purchase locally extra paper products, detergent, charcoal and trash bags.
Unless the unit is providing linens, be sure to bring bedding, towels and kitchen linens.
You may want to bring extra beach towels and water toys.
Smoking
All the vacation homes strictly prohibit smoking inside the property. Exterior smoking is permitted. Do exercise caution and safety and dispose of debris in proper containers.
Check-in / Check-out
Check-in time is 4:00 p.m. Check out time is 10:00 a.m.
The Senecayuga Vacation Homes & Senecayuga Properties LLC office is located at 97 Fall Street in Seneca Falls. General office hours are Monday to Friday, 9 a.m. to 5 p.m. Check-in procedures will be provided and confirmed upon confirmation of your reservation. The office phone number is 315-568-9404. Check-out time is strictly observed. A $50.00 late service fee will be charged to your credit card in the event of a delayed check-out. There is a $25.00 charge per set for lost or unreturned keys. Keys are presented upon check-in and must be returned to our office upon check-out. Please do not attempt to enter the vacation home rental prior to the check-in time. Unauthorized early check-ins will be subject to a $50.00 per hour fee. In certain cases keys may be in lockboxes at the rental; however check-in procedures must be followed in order to avoid early arrival fees. These procedures are necessary to insure that there is adequate time to properly clean and inspect your vacation home.
Courtesies
Enjoy your vacation but please be respectful of your neighbors. Quiet hours should be observed between 10:00 p.m. and 9:00 a.m. Do not enter adjoining properties without permission; this includes docks and lake frontage. Disruptive guests will be asked to vacate the rental property without refund.
Do comply with all laws and keep the premises as clean and safe as possible. Please do not rearrange furniture. Some properties may have an “owners closet” which is kept locked. Tampering with the locked closet will result in a charge to your credit card. Use the trash receptacles provided and dispose of all garbage. Many of the properties are on septic systems. Flush only toilet tissue. In all cases, keep the plumbing free of toys and other foreign items. Report all damages and problems promptly. Treat your vacation home respectfully as you would your own to minimize the potential for damages.
Vacation Home Use
Absolutely no house parties are allowed. No sororities, fraternities or non-chaperoned groups are allowed. Should a group misrepresent themselves, they will be required to leave the premises immediately without refund. A family atmosphere is maintained for the enjoyment of guests, neighbors and lake residents.
Grilling
Absolutely no grilling on decks, porches, directly next to the house or in wooded areas. Guests are responsible for all damages caused by beach fires, campfires, use of the fireplace, grilling and inappropriate use of fireworks.
Telephones
If a telephone is provided it will be noted on the property description page. The phone may be restricted to local calls only. If long distance is available, calls are your responsibility and must be placed on a credit or calling card. If we must assist a homeowner in collecting long distance charges from you, there will be an additional $25.00 fee charged to you.
Parking
Parking is often limited or restricted. No campers, tents or motor homes are allowed on the premises.
Homes for Sale
If the vacation home you select to rent is on the market for sale, it may be necessary to show it to prospective buyers during your stay. At lease 24 hour notice will be provided to you and every effort will be made to schedule a convenient time and not interrupt your stay.
Water
Different types of water service are found through out the Seneca and Cayuga Lakes area. The vacation home may draw water from the lake, a well, or have a municipal water supply. You may wish to bring or purchase locally bottled water if water quality is a concern.
Lost and Found
Senecayuga Vacation Rentals and Senecayuga Properties LLC cannot be responsible for any items that you may leave in your rental home. Found items will be held for two weeks after which time they will be contributed to a local charitable organization. If requested, items left behind will be returned once you have paid for the postage and a $10.00 to $20.00 service charge depending on the size of the item.
Miscellaneous
Our region is a growing area with new construction evident throughout the Finger Lakes. Construction may be under way next to or near your rental. Views may change as a result of construction. This is a matter beyond our control, and no refunds or relocations will be made.
You may wish to bring water shoes for every member of your family. Zebra Mussels are small shellfish inhabiting the Finger Lakes. They cluster together on rocks and other stationary objects. They can be quite sharp.
Please leave vacation contact information with relatives or friends. We do not take personal messages for our guests nor do we divulge any information about our guests or the rental unit that they are staying in.
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